Shipping Policy

Last updated: 30 October 2026

Where we ship

We ship worldwide. Prices are shown in your local currency where available.

Processing time

Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays). You will get a shipping confirmation email with a tracking number once your order is dispatched.

Delivery time

After dispatch, delivery takes 7-14 business days to most countries. Remote areas, customs checks, peak periods (such as Black Friday and Christmas) and carrier delays can occasionally add extra time. Delivery times are estimates, not guarantees.

Shipping cost

Standard tracked shipping is free worldwide. Any other shipping options and their prices are shown at checkout.

Tracking

Every order is shipped with tracking. Tracking can take up to 3-5 business days to show movement after dispatch, so please allow time before contacting us.

Customs, duties and taxes

International orders may be charged import duties, taxes or customs fees by your country. These are set by your local authorities, are not included in our prices unless shown at checkout, and are the responsibility of the customer. Refusing to pay them may result in your order being returned, and in that case the original shipping costs are not refundable.

Shipping address

Please double-check your shipping address before you place your order. We are not responsible for orders sent to an incorrect or incomplete address entered at checkout. If you spot a mistake, email us within 12 hours of ordering and we will update it if the order has not been processed.

Lost, stolen or delayed parcels

  • If tracking shows your parcel as delivered but you cannot find it, please check with neighbours, your building manager and your local post office, and contact the carrier, within 7 days.
  • If your order has not arrived 30 business days after dispatch, email us and we will investigate with the carrier and arrange a replacement or refund if the parcel is confirmed lost.
  • Orders with Shipping Protection are covered against loss, theft and damage in transit. Report the issue within 7 days of the expected delivery date and we will send a replacement.

Damaged in transit

If your order arrives damaged, email us within 7 days of delivery with your order number and photos of the item and packaging.

Questions? headturnerco@outlook.com

Headturner Co. · Coolum Beach, Queensland, Australia