Refund and Returns Policy

Last updated: 30 October 2026

Please read this policy before you order. By placing an order with HeadturnerCo you agree to it.

No change-of-mind returns

We do not accept returns, exchanges or refunds for change of mind. This includes choosing the wrong dial colour or case shape, deciding you no longer want the item, or finding it cheaper elsewhere. Please check your selection, shipping address and the product details (shape, dial, size and photos) before you check out.

Nothing in this policy limits rights you have under the consumer law of your country, including the Australian Consumer Law. If you are a consumer in the European Union or the United Kingdom, you have a legal right to cancel an online order within 14 days of receiving it. To use that right, email us within that period. The item must be returned unworn, in its original packaging, at your own cost, and we will refund the item price within 14 days of receiving it back.

Faulty, damaged or incorrect items

If your watch arrives faulty, damaged, or is not the item you ordered, we will repair, replace or refund it. To make a claim:

  • Email headturnerco@outlook.com within 7 days of delivery.
  • Include your order number, a short description of the problem, and clear photos or a short video of the item and its packaging.
  • Do not send anything back until we reply. Items returned without approval cannot be processed.

Warranty

Every Headturner comes with a 3-month warranty against manufacturing defects in the movement, case, glass and bracelet, from the date of delivery. You can extend it at checkout: +3 months for $29.99 USD (6 months total) or +6 months for $54.99 USD (9 months total).

The warranty does not cover normal wear and tear (such as scratches to the case, glass or bracelet), battery replacement, water damage beyond the stated 30M splash resistance (do not swim or shower with the watch), accidental damage, misuse, or repairs or modifications made by anyone other than us. The battery is expected to last around 2 years.

Order changes and cancellations

Orders can be changed or cancelled within 12 hours of being placed, by emailing us with your order number. After 12 hours your order may already be in processing and cannot be changed or cancelled.

Refunds

Approved refunds go back to your original payment method within 5-10 business days. Original shipping costs, Shipping Protection and Extended Warranty fees are non-refundable unless the item was faulty or incorrect.

Contact us first

If something is not right with your order, please email us before you open a dispute with your bank or payment provider. We reply within 1-2 business days, and contacting us is the fastest way to get it fixed.

Headturner Co. · Coolum Beach, Queensland, Australia · headturnerco@outlook.com